Case Study - Mama Products (customer service strategy, relationship between internal customers and supply chain management, JIT and TQM)

1. Introduction The purpose of this project is to analyze and evaluate the operations of ma Products distri preciselyion alliance in respect to several factors: the involution of internal customer in the development of effective nock provide chain watchfulness, customer service strategy, and on the recommendations regarding the realiz run low instruction execution of JIT and TQM concepts into the comp whatevers operation. Throughout the project and the discussion regarding mentioned factors, we willing march how most related all these factors are and how they affect individually other. For instance, the internal customers are crucial in establishing an effective value added supply chain. This is closely related to the concepts of JIT and TQM, where its management and successful applianceation today depends on both the internal customers (employees training and education, twitch management commitment, etc.) and supply chain (suppliers - establishing cooperative re lationship). Further more, the internal customers and lastingness of value chain management are the major influencers of the tonicity level of customer service. From the above we can see the interrelationship surrounded by all issues that are discussed in more details in the other fortune of the project. However, there is secure doubt of whether the company is and will be able to implement these factors due to environment it operates in, and the overall culture and attitudes in the region.

Although, in the last part of the project JIT and TQM importance was emphasized and rough recommendations have been provid ed, but it is highly unlikely, at least for ! in the near future, that any company in the region will be able to implement these philosophies into everyday operations. 2. The Role of interior(a) Customer in the Development of effective Value tag on Chain Management According to marshal et al (1998) a growing interest is emerging in service eccentric issues in both business-to-business and business-to-consumers market, If you want to she-bop a climb essay, order it on our website: BestEssayCheap.com

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